Conversion - Customer Service

Brand Customer Service.

Every Incoming Chat Gets Answered. Nothing Slips Through.

Our CS team is on standby, friendly, and knows how to close. You focus on the business - we take care of your customer communication.

CS Strategy Consultation View Packages

Chats Piling Up Unanswered?

WhatsApp chats pile up - you lose track of what's been answered

Replying to DMs while making the products yourself

No time to follow up interested prospects

Previous freelance CS was inconsistent or didn't know how to handle customers

If so, it's time to delegate CS to a professional team that truly focuses on customer communication.

Why Does Your Brand Need Reliable CS?

Customers are increasingly sensitive to slow responses

The faster you reply, the higher your chance of closing

Builds trust, especially for first-time purchases

Consistent follow-ups can increase repeat orders

Solution

A Professional CS Solution for Your Brand

We help you build a customer communication system that is:

Fast & Accurate Responses

Quick, polite, and on-brand.

Conversion-Focused

Focused on conversion, not just replies.

Multi-Platform

Works for WhatsApp, IG DMs, web chat, and more.

Professional Team

Run by trained admins with SOPs and regular reporting.

Supported Platforms

WhatsApp Business (Manual or CRM)Instagram DMFacebook MessengerWebsite Live Chat (Tawk.to, Crisp, etc.)

CS Service Packages (Per Platform)

Choose the package that fits your business needs

CS Basic (Shared)

IDR 850K/ month

Admin serves several brands (not exclusive)

Working hours: 6 hours/day

Replies on WhatsApp / Instagram / Web Chat

Uses standard templates

Performance reports not included

Great for new brands with light traffic.

Choose This Package

CS Dedicated

IDR 1.4M/ month

A dedicated admin for 1 brand only

Working hours: 8 hours/day (Mon–Sat)

Direct communication via WhatsApp group

SOP and message tone tailored to your brand

Weekly reports (response rate, chat volume, etc.)

Great for active brands that need fast, consistent customer service.

Choose This Package

CS Pro + CRM (Follow-Up)

IDR 2.75M/ month

Everything in the Dedicated package

Regular follow-ups: reminders, upsells, abandoned carts

Customer database management (Google Sheets / Notion)

Contact segmentation & customer interaction reports

Ideal for repeat-order & upselling businesses

Great for brands that want to maximize conversion and customer lifetime value.

Choose This Package

Add-on available: Night Shift (5–10 PM) +IDR 400K/month for stores with high evening traffic.

Why Us

Why Sketsaemas?

Trained admins used to handling all kinds of customers

SOPs and templates tailored to your brand's character

Open communication, regular reports, and periodic evaluations

Start small and scale as your needs grow

We already help a dozen brands maintain consistent customer communication

Process

How We Work

Briefing & Setup

Understand your brand's needs & choose platforms

SOP & Template Building

Matched to your brand's communication style

Admin On Duty

Consistent customer responses

Reports & Evaluation

Performance data sent weekly/monthly

Testimonials

Client Testimonials

“Sketsaemas's CS is always fast, polite, and knows the products. Incoming chats aren't stressful anymore.”

- Sarah, Skincare Brand Owner

“What I love is the regular follow-up with past customers. Most of our closings actually come from there.”

- Dimas, Clothing Brand Founder

FAQ

Frequently Asked Questions

Time to Level Up Your Brand's Communication

Don't let incoming chats go to waste. Starting now, make your customers feel heard and professionally taken care of.

Consult About CS Now